FAQ – Gator Waders

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LABOR DAY SALE - 20% OFF SITEWIDE

How Can We Help You?

E-mail us: info@gatorwaders.com

Give us a call: 903.787.8654

Monday - Friday: 8AM - 5PM CT

Need to return your order?

Where is my order?

What size should I order?

Frequently Asked Questions

Shipping

How long does it take for my order to ship once it is placed?

Once an order is placed it ships out in 3-5 business days. Expedited shipment options typically ship same day if ordered by Noon CST. Orders placed after Noon CST on Thursdays or over the weekend will begin processing the following Monday.

Do you offer expedited shipping?

Yes, we do! Any expedited orders must be placed by noon CST for same day shipping. Orders placed after noon CST on Thursdays or over the weekend will be processed the following Monday.

Can I cancel or make changes to my order?

We aim to process and ship your order as quickly as possible. While your order is still processing we can make edits to your order, however once your order is processed as shipped we can no longer make edits or cancellations.

How will my order ship?

We ship all US orders out of our Bullard, Texas warehouse using FedEx/UPS/USPS. As soon as your order leaves our warehouse, an email confirmation will be sent to you with your tracking number.

Why did I get split shipments?

Occasionally we will ship orders in multiple shipments. You will receive a unique tracking code for each shipment but only one shipping fee is charged per order.

My package shows delivered but it's not here, what do I do?

We strongly suggest contacting the carrier to see if the carrier can locate the package, or inform you of where it was left at delivery. We also suggest asking your neighbors. If the package cannot be located email our customer service team at info@gatorwaders.com.

What is Package Protection?

Our Package Protection protects your package in the shipping process without having to wait weeks for a claim to be processed by couriers for any lost packages. You can find more information [here](/content/pages/navidium-shipping-protection "Navidium Shipping Protection"/index.html).

How much will shipping cost?

For orders within the 48 contiguous U.S. states:

For all other orders:

Your exact shipping cost will be calculated and displayed at checkout before you complete your purchase.

Returns & Exchanges

Can I exchange item(s) in my order?

Qualifying products can be exchanged for a different size, color, or pattern of the same purchased item, based on availability at the time of processing at our warehouse. Shipping cost of the new item is on us. Please see our [returns and exchanges page](/content/pages/returns-exchanges "Returns & Exchanges"/index.html) to see what products qualify.

How do I process a return or exchange?

You can return or exchange your items within 30 days of your original shipping date if your items are clean, unworn, undamaged, debris and odor free. Please go to our [returns and exchanges page](/content/pages/returns-exchanges "Returns & Exchanges"/index.html) to fill out your return/exchange request.

When can I expect to see my refund?

Refunds will be credited to the original credit/debit card used at the time of purchase. Refunds will reflect your account in 2-3 business days. Additionally, only items purchased directly through GatorWaders.com can be refunded through our website.

Does Gator Waders supply return shipping labels for returns/exchanges?

GatorWaders does supply return shipping labels for any returns or exchanges through our portal. If you purchased Free Returns for Store Credit & Exchange + Package Protection your return for store credit or exchange will be free. If you did not purchase Free Returns for Store Credit & Exchange + Package Protection or you are returning your item, you will be able to purchase a label at a discounted price through our portal. Once we receive your items, we will process your return/exchange request within 2 business days.

You can find more information about our return/exchange

policy [here](/content/pages/returns-exchanges "Returns & Exchanges"/index.html).

Warranty & Repairs

Will my Gator Waders gear come with a warranty?

Yes! All Gator Waders gear comes with a manufacturer's warranty. Our warranty program period for most Gator Waders gear is 12 months from the original date of purchase. If the warranty period is different from this, it will be stated on the product page and packaging.

What is covered by warranty?

Gator Waders warranty program covers any Manufacturer's defect in the workmanship and materials of your Gator Waders gear. By definition, a Manufacturer's defect is caused by some error that occurred during the assembly of the product and was not intended to be a part of the product.

How do I file a warranty claim?

Fill out our warranty claim form and be sure to include detailed photos of the problem area, as well as the proof of purchase. Our customer service team will review your claim and respond accordingly to your warranty request. You can find our warranty claim form [here](/content/pages/warranty-repairs "Warranty / Repairs / Care"/index.html).

Discounts & Promotions

Do you offer military discounts?

Yes! We offer a 10% discount to all active military, veterans, and first responders. Please visit [our verification page](/content/pages/id-me "ID.me"/index.html) to claim your discount.

Do you offer student discounts?

Yes! We offer a 10% discount to all students with valid student ID. Visit [our verification page](/content/pages/id-me "ID.me"/index.html) to verify your student status and claim your discount.

Can I use multiple discounts on one order?

Unfortunately, we can only apply one discount code per order. This includes sale prices, promotional codes, and verification discounts through ID.me.

Do you offer bulk or wholesale discounts?

For bulk or wholesale inquiries, please contact our customer service team at info@gatorwaders.com or call us at 903.787.8654 to discuss available options.

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